In the rapidly evolving UK taxi industry, effective cab dispatch software can make or break a fleet’s efficiency. Taxi company owners must evaluate leading taxi dispatcher platforms to find one that aligns with their needs. Three major contenders are Cab9 Dispatcher, AutoCab365 Dispatcher (by Autocab), and iCabbi Dispatcher. Each offers a robust cloud-based solution with mobile apps, automated dispatching, and back-office tools. The right choice depends on features, ease of integration, support, pricing and scalability. Below we compare their strengths and capabilities.

Cab9 Dispatcher: Simplicity and Flexibility

Cab9 is a UK-developed cloud platform that emphasizes simplicity and flexibility. Its web console has intuitive dashboards and an easy-to-navigate interface “built around simplicity of use.” In practice, Cab9 offers a powerful dispatch engine with full driver and passenger apps that integrate seamlessly into workflows. The system automates allocations and even supports driver bidding based on business rules. Back-office functions like invoicing, driver-payroll and reporting are built in. Importantly, Cab9 allows operators to customize pricing models and rules to suit their business. The platform also includes a unique national workshare network: Cab9 operators in different regions can collaborate and exchange jobs, helping larger fleets cover more ground.

Cab9 Key Features & Support:

• End-to-End Tools: Cab9 delivers end-to-end dispatch tools—from booking intake and auto-allocations to back-office management.
• Ease of Use: Cab9’s console is praised for its clean design and intuitive layout. Integration is robust: Cab9 offers open APIs and built-in connectors for common services.
• Customer Support: Cab9 provides 24/7 support from an in-house technical team, advertising round-the-clock helpdesk and emergency phone support.
• Scalability: The system is designed to scale from small local firms to multi-site operators. Its national workshare capability and modular settings mean a small dispatch center can grow into a larger network.

AutoCab365 Dispatcher: Proven Reliability and Customization

AutoCab (often called AutoCab365) is a long-standing market leader for UK taxi fleets. Its modern cloud-based Booking & Dispatch system is proven in over 30 countries. Key Features & Integration: AutoCab365 offers a highly-configurable auto-dispatch engine. Operators can create multiple dispatch strategies (e.g. prioritizing nearest car vs. longest waiting) to suit local demand. The platform supports repeat bookings and sends automatic text notifications to customers. Importantly, it unifies all booking channels: calls, the passenger app, e-booker and IVR feed into one console without manual juggling.

AutoCab365 Ease of Use & Scalability:

The AutoCab interface is browser-based and user-friendly. New customers benefit from Autocab’s comprehensive onboarding process, with dedicated UK-based account managers to migrate data and train staff. Customer Support: Autocab is well-regarded for strong customer service, providing 24/7 technical support in the UK. Users frequently report that Autocab’s support staff consistently delivers outstanding service. Scalability & Customization: As a cloud system, AutoCab365 scales easily. The platform can handle greater trip volumes without extra dispatchers, making it suitable for large or fast-growing fleets. A fleet can start with a few cars and expand into multiple locations (Multi-Company mode) without changing systems.

iCabbi Dispatcher: Enterprise Performance and Advanced Tech

iCabbi is another global taxi dispatch platform, known for reliability and advanced tech. Its marketing highlights “99.999% uptime” and over 1,000 real-time configuration options. Key Features: iCabbi offers a rich feature set, including market-leading customer booking tools and a highly-customisable dispatch engine. The platform also includes value-added modules like Move AI for optimized routing and a card-payment wallet for driver earnings. Driver & Customer Apps: iCabbi provides dedicated apps and corporate booking portals. It even offers advanced Voice/IVR solutions, tapping Google’s conversational AI for call-taking. The system includes a DIY Driver Portal for secure document upload.

iCabbi Support & Scalability:

The platform is sophisticated but designed for usability. Dispatchers get a modern board with drag-and-drop and filters. Customer Support: iCabbi maintains a 24/7 Support Centre. Customers log into an online helpdesk (Zendesk) at any time of day, with support channels including phone, live chat (weekday business hours), email ticketing and an emergency hotline for out-of-hours crises. Scalability & Customization: iCabbi is built for growth and complexity. Its cloud architecture supports very large fleets, multiple offices, and corporate accounts. The vast array of configurable settings allows operators to set up multiple zones, pricing tiers, fixed tariffs, or voucher schemes. In short, it suits medium-to-large fleets looking for an enterprise-grade solution.

Choosing the Right Taxi Dispatch System

All three dispatchers offer robust taxi dispatch solutions. Cab9 Dispatcher shines with its simplicity and user-focused design, making it a good fit for firms prioritizing ease of use and collaborative flexibility. AutoCab365 Dispatcher has decades of deployment experience and is often favored by larger companies that need granular control over their dispatch logic and proven reliability. iCabbi Dispatcher appeals to operators who need enterprise-grade performance and advanced features along with the assurance of near-constant uptime. Ultimately, the best choice depends on your fleet’s size, operational style, and growth plans. We encourage UK taxi dispatch operators to evaluate each platform against their needs: sign up for trial accounts or webinars, consult current users, and see which cab dispatch solution aligns with your business goals.